The imminent arrival of Amazon in Australia has gotten retailers thinking about ways to improve their customer service, with delivery a common issue for those operating online.

As customers come to expect faster deliveries for less, Melbourne startup Passel looks to provide retailers with a cheaper option to the traditional delivery methods by tapping into a huge network: other shoppers and passers-by who live nearby and can deliver the goods on their way home, picking themselves up a gift voucher for their troubles.

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