FAQ

Welcome to the Passel Frequently Asked Questions.

You can either search for an answer below, or just scroll down.
If you can’t find an answer to your question, please email service@passel.com.au or submit your question at the bottom of this page.

You don’t have to keep the app open, but it does have to be running in the background.

As long as you have location awareness and notifications enabled, we’ll let you know if there is a delivery nearby.

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You’ll receive a notification on your phone.

That’s why you need to allow notifications from the app.

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Only if you are driving!

A car is not required to make a delivery.

If you took the bus, train or walked to the store, then that’s fine.

Remember, you only do the delivery if you want to.

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No.

It really confuses the system.

Each phone needs to have a unique email address attached to it.

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Most Passel stores sell items such as giftware, clothes, shoes, sporting goods, etc.

It might be easier to tell you what we don’t deliver:

No alcohol
No tobacco
No firearms or weapons
No schedule drugs
No temperature sensitive food – hot or cold

The heaviest item you will deliver is 20kg.

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We’ll keep this page – https://www.passel.com.au/partners/ – updated with our partner stores!

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Go to your app store and download the Passel App.

Google Play:
https://play.google.com/store/apps/details?id=com.passeldelivery.passel

App Store:
https://itunes.apple.com/au/app/passel/id1347027823?mt=8

Then, sign up with your email address and choose a password.

Finally, head to https://passel.typeform.com/to/FcWvbS and answer a couple of quick questions.

When completed, we’ll send you an email.

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There might be a number of reasons for this.

First, we started in Melbourne, and then will expand to Sydney and Brisbane in late April 2018.

Adelaide, Perth and then other cities will follow.

So, if you live in a place we currently don’t service, you won’t see any deliveries.

Secondly, Passel chooses the “least inconvenienced” Passer.

So, you have to be in the right place at the right time!

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Yes please.

Soon you will be able to do that via the App, but for now please email service@passel.com.au.

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You can, but then we won’t know where you are.

If we don’t know where you are, we can’t offer you a Passel delivery.

Keeping location tracking on also helps us anticipate who the best Passer is for a delivery as we can predict where you might go next.

Our data suggests Passel uses between 0.5% and 2% of your battery, depending on your phone and how active you are.

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No.

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We’re not accountants or lawyers or the ATO, so we can’t advise on a specific case.

In general, this sort of reward is sporadic and not something people are going to do for a living, and will in most cases be only $10-$20 a week. It’s a bit like being a mystery shopper or filling out a survey and getting a small gift.

Whether you would pay tax on that would be a question for your tax person.

The exception is if you are a professional driver/courier. In that case, this is definitely income and we believe would probably be taxable.

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No. When asked “Do you want to complete a delivery?”, just say “no”.

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With the exception of providing your name and email address to our partners so they can issue a gift certificate, Passel will not share any identifiable information with anyone.

Our Privacy Policy is available here – http://bit.ly/Passel_Privacy_Policy

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Soon we will have a special page in the App to manage your account, access your special details and change your information. Until then, there is a link at the bottom of every Passer Update you have received that says “Update your Preferences”. Click that, and you can change stuff.

Alternatively, just drop us a line at marshall.hughes@passel.com.au and we can change your info.

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There are messaging options in the Passel App, or call Passel on 1800 PASSEL and we will quickly resolve any problems.

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When a Passer registers, they can choose a $10 bank transfer (EFT) or a $10 gift voucher. Gift vouchers are paid instantly, the bank transfer can take up to a working day.

From time to time, some stores will offer bonus vouchers.

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1) Pick up the item.
2) Deliver the item before the promised time (usually just under 3 hours).
3) Send a quick message to Passel confirming delivery.

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Our customers – retailers  – prepare an order in-store.
They let Passel know that an item is ready to be delivered and they let us know the delivery information.

Passel then selects a Passer based on a number of factors, including:

– Passer current location
– Passer home or work address
– Receiver Address

– The Passer’s likely departure time from the location.
The Passer then receives a message asking if they want to deliver from a shop to a delivery address.

The Passer can say “Yes” or “No”. If they say yes, they will receive the following:

1) Advice on the store details.
2) Advice on the nature of the items.
3) A reference number to quote at Pickup.

Once the item has been collected, the Passel Member will receive delivery information and delivers within the agreed timeframe.

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Yes, you must be at least 15 years old to be a Passer.

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A Passer is a Passel Delivery Member who is a person who has registered their details with Passel and has indicated they are prepared to make a delivery on their way home. Registration is free.

Passers receive a $10 after delivery has been completed.

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Passel is the world’s first crowdsourced home delivery company.

This means that, instead of professional or casual couriers carrying out deliveries, it’s people on their way home from the shops such as people who work in retail or people shopping.

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If you didn’t find an answer to your question, please email service@passel.com.au or submit your question below.

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